Refund policy
Here is the **translated version** of your cancellation policy and form in **English**, suitable for international customers:
---
A. **Cancellation Policy**
**Right of Withdrawal**
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us
(**Arthro-Medican Ltd, 73 Makarios Ave., Floor 5, 1070 Nicosia, Phone: +49 8531-248 15 74, Email: [info@arthromedican.com](mailto:info@arthromedican.com)**)
by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but it is not required.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notice of withdrawal.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever occurs first.
You must send back or hand over the goods to us without delay and in any case no later than fourteen days from the day you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary to examine the nature, characteristics, and functioning of the goods.
**General Information**
1. Please avoid damaging or contaminating the goods. If possible, return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage.
2. Please do not return goods to us freight collect.
3. Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
---
### B. **Model Withdrawal Form**
If you wish to cancel the contract, please fill out this form and return it to:
**Arthro-Medican Ltd – Depot & Shipping**
Sonnenstr. 6 / Rieger
94072 Bad Füssing
Germany
Email: [info@arthromedican.com](mailto:info@arthromedican.com)
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*):
---
---
Ordered on (*) \_\_\_\_\_\_\_\_\_\_\_\_ / Received on (*) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
---
Name of consumer(s)
---
Address of consumer(s)
---
Signature of consumer(s) (only if this form is notified on paper)
---
Date
(\*) Delete as appropriate.
---
A. **Cancellation Policy**
**Right of Withdrawal**
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us
(**Arthro-Medican Ltd, 73 Makarios Ave., Floor 5, 1070 Nicosia, Phone: +49 8531-248 15 74, Email: [info@arthromedican.com](mailto:info@arthromedican.com)**)
by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but it is not required.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notice of withdrawal.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever occurs first.
You must send back or hand over the goods to us without delay and in any case no later than fourteen days from the day you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary to examine the nature, characteristics, and functioning of the goods.
**General Information**
1. Please avoid damaging or contaminating the goods. If possible, return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage.
2. Please do not return goods to us freight collect.
3. Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
---
### B. **Model Withdrawal Form**
If you wish to cancel the contract, please fill out this form and return it to:
**Arthro-Medican Ltd – Depot & Shipping**
Sonnenstr. 6 / Rieger
94072 Bad Füssing
Germany
Email: [info@arthromedican.com](mailto:info@arthromedican.com)
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*):
---
---
Ordered on (*) \_\_\_\_\_\_\_\_\_\_\_\_ / Received on (*) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
---
Name of consumer(s)
---
Address of consumer(s)
---
Signature of consumer(s) (only if this form is notified on paper)
---
Date
(\*) Delete as appropriate.